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Privacy Policy

PRIVACY POLICY

Hook Products U.S.A. is committed to respecting your privacy. The purpose of this Privacy Policy is to inform you what information we collect from you, how we use your information, and the choices that you have regarding our use of your information. This Privacy Policy applies to our website and anywhere else we interact with you. By using our website or sharing your information with us, you are accepting and consenting to the practices described in this Privacy Policy.

CALIFORNIA CONSUMER PRIVACY ACT

Our Policy on “Do Not Track” Signals under the California Online Protection Act (“CalOPPA”)

We do not support Do Not Track (“DNT”). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked. You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser. We may track consumers’ online activities over time and across third-party Web sites or online services. As we mentioned elsewhere, you can modify your browser’s settings to change its acceptance of tracking technologies.

Third parties may collect data that relates to you. We cannot control third parties’ responses to do-not-track signals or other such mechanisms. Third parties use of data relating to you and responsiveness to do-not-track signals is governed by their respective privacy policies.

Your California Privacy Rights

California residents are afforded certain rights related to their information under state law. Hook Products USA aims to take reasonable steps to allow California residents to correct, amend, delete or limit the use of their Personal Information and exercise other rights available under applicable law. Hook Products USA informs you that, where applicable under relevant law, individuals may be entitled to the following:

  • Right to Access / Disclosure: to have access to your Personal Information upon simple request – that is, you may receive a copy of such data upon receipt of a verifiable request, along with other information related to the collection or processing.
  • Disclosure of Direct Marketers: to have access upon simple request, and free of charge, to the categories and names of addresses of third parties that have received Personal Information for direct marketing purposes. Please see the “Direct Marketers Disclosure” section below for more information.
  • Collecting, Selling, Sharing, or Disclosing Personal Information: upon receipt of a verifiable request, to obtain a list of:
    • The specific pieces of your Personal Information Hook Products USA holds;
    • The categories of Personal Information collected about you, sold to third parties, or disclosed to third parties for business purposes;
    • The categories of Personal Information sold within the last 12 months;
    • The categories of sources from which Personal Information is collected;
    • The business or commercial purpose for collecting or selling Personal Information; and
    • The categories of third parties with whom Personal Information is shared, sold or disclosed for a business purpose.
  • Right to Opt-Out of the Sale of Personal Information: California residents have the right under the California Consumer Privacy Act (“CCPA”) to opt-out of the sale of their Personal Information under certain circumstances. As noted elsewhere, however, Hook Products USA does not sell individuals’ Personal Information.
  • Right to Deletion / “Right to be Forgotten”: to obtain the deletion of your Personal Information in the situations set forth by applicable data protection law and upon receipt of a verifiable request.
  • Right to Data Portability: to have your Personal Information directly transferred by us to a third-party processor of your choice (where technically feasible; may be limited to situations when processing is based on your consent).
  • Right to Non-Discrimination. As defined under relevant law, you have a right to non-discrimination in the Services or quality of Services you receive from us for exercising your rights.

Please contact us about exercising these rights. Note that we may ask you to verify your identity before responding to such requests.

Security
We maintain physical, electronic, and procedural safeguards to protect the confidentiality and security of information transmitted to us. To guard your information delivered to us electronically, our website uses Secure Sockets Layer (SSL). SSL encrypts your credit card number, name, and address so only we are able to decode your information. Unfortunately, however, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your contact information, to the extent permitted by law, we do not guarantee or warrant the security of any information you transmit to or from our website, and you do so at your own risk.

We urge you to keep any password that you establish with us in a safe place and not to divulge it to anyone. Also, remember to log off your account and close your browser window when you have finished your visit. This is to ensure that others cannot access your account, especially if you are sharing a computer with someone else or are using a computer in a public place.

Direct Marketers Disclosures

If you are a California resident, you have the right to request information from us regarding how we share certain categories of Personal Information with third parties for their direct marketing purposes, in addition to the rights set forth above. Under California law, you have the right to send us a request at the designated address listed below to receive the following information:

  • The categories of information we disclosed to third parties for their direct marketing purposes during the immediately preceding calendar year;
  • The names and addresses of the third parties that received the information; and
  • If the nature of the third party’s business cannot be determined from their name, examples of the products or services marketed.

To make such a request, please provide sufficient information for us to determine if this applies to you, and attest to the fact that you are a California resident. Please also provide a current California address for our response. You may make this request in writing to us in your contact correspondence. Any such request must include “California Privacy Rights Request” in the first line of the description and include your name, street address, city, state, and ZIP code. Please note that we are only required to respond to one request per customer each year, and we are not required to respond to requests made by means other than through the address provided for this purpose below. Note that responsive information may be provided in a standardized format that is not specific to you.

Your Choices

While Hook Products USA encourages you to take advantage of the personalized services on the Websites, you can use most of Hook Products USA’s online services without registering your information. You can change your information at any time by editing your profile. you may opt-out of receiving promotional member marketing communications from Hook Products USA.

Links to Other Sites

Hook Products USA’s website may include links to other web sites that are not operated by us. Please note that this Privacy Policy does not apply to those third-party websites that may be linked to our Website. This Privacy Policy does not govern the practices of third parties, including our partners, third-party service providers, and/or advertisers. Hook Products USA is not responsible for and does not control the security or privacy when you visit those sites. Hook Products USA encourages you to visit the privacy notices governing those sites.

Children’s Privacy

All of our Services, including our Website, are intended for adult audiences and are not meant to address anyone under the age of 18 (“Children”). As such, Children under 18 may not use our Website. If you are under 18, do not attempt to register for or use any of our Services, including our Website, and do not provide us with any Personal Information about yourself.

We do not knowingly collect Personal Information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has violated this Privacy Policy and provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from children without verification of parental consent, we will take steps to remove that information from our servers.

Updates to this Privacy Policy

From time to time, Hook Products USA may modify this Privacy Policy. Hook Products USA will notify you of any material changes to its Privacy Policy by posting them on this page and updating the Privacy Policy modification date above. Hook Products USA encourages you periodically to check back to this page for any updates.

Submitting a Verifiable Request to Hook Products USA

As mentioned above, California residents have certain rights to access, delete, or otherwise control the use, collection, and/or disclosure of their information. Hook Products USA will respond to an individual’s “verifiable request” to exercise his or her rights under such laws – that is, where Hook Products USA has received a request purporting to be from a particular individual and Hook Products USA has been able to verify the individual’s identity. The need to verify an individual’s identity is critical to protecting your information and ensuring that your information is not shared with anyone pretending to be you or someone who is not authorized to act as your agent on your behalf.

You may submit a verifiable request via our website listed in the Contact Us page, or as otherwise provided on our Website (if such means are available). Hook Products USA will ask you to provide information about yourself so that we can verify your identity as part of this process. This information may include your name, your address, your account information, and any other information deemed necessary by Hook Products USA to reasonably verify your identity to ensure that your information is not shared with anyone impersonating you.

We may ask for additional information if we have difficulty confirming your identity. We will not share your information or honor other requests in those situations in which we are unable to confirm a request for your information is a “verifiable request.”

Under California law a consumer can appoint an “authorized agent” to make certain verifiable requests upon their behalf, such as the right to know what information we collect about the consumer or to request deletion of the consumer’s information. Because the security and privacy of your information is paramount, we will ask that you identify and provide permission in writing for such persons to act as your authorized agent and exercise your applicable rights under California law in such situations. This may require us to contact you directly and alert you that an individual has claimed to be your agent and is attempting to access or delete your information. We will also independently verify your identity to ensure that an unauthorized person is not attempting to impersonate you and exercise your rights without authorization. We will not share your information or honor any other requests in those situations where you cannot or do not grant permission in writing for an identified authorized agent to act on your behalf or where we cannot independently verify your identity.

How to Contact Us for CCPA Requests

If you have questions about this Privacy Policy, the practices of this site or your dealings with this site, please contact Hook Products USA via our website: https://hookproductsusa.com/contact-us

 

SIGN IN AND COOKIES

Sign In
You can sign in manually or automatically. To manually sign in, type your username and password and click “Log In.” If you select automatic sign in, our web site will recognize you and allow you to use our personalized services without signing in. To select automatic sign-in, type your User Name and Password on the sign in page. Then check the “Remember Me” box and click “Sign In.” You must enable your web browser to accept cookies to sign in automatically.

To take advantage of many features of the HookProductsUSA.com website, you must first enable cookies in your web browser. A cookie is a small piece of information stored with your browser that helps websites and multiple servers recognize you. In the case of HookProductsUSA.com, our cookie file allows you to surf all over our site without having to login every time you go to a different personalized service. For instance, if cookies are not enabled on your computer when you visit HookProductsUSA.com, you would have to re-enter your information every time. If cookies are not enabled on your computer, you will need to login every time you visited our site.
 
 

RULES AND REGULATIONS

Hook Products USA’s website  services are provided to you subject to the following notices, terms, and conditions. In addition, when you use any Hook Products USA website or website service (e.g., history, parts purchasing), you will be subject to the rules, guidelines, policies, terms, and conditions applicable to such service. By accessing and using any of the websites owned or controlled by Hook Products USA, Inc. or its subsidiaries or affiliates (the “Websites”), you agree to be legally bound by all of the terms and conditions of use. If you do not agree with any of the terms and conditions set forth herein, do not use any of Websites and do not place orders through any of Websites.
 
All content included on the Web Sites, such as text, graphics, logos, button icons, images, audio clips, and software, is the owned or licensed property of Hook Products USA, Inc. and protected by United States and international copyright laws. The compilation (meaning the collection, arrangement, and assembly) of all content on the Web Sites is the exclusive property of Hook Products USA and is protected by United States and international copyright laws as well as by state and federal trade dress laws. All software used on the Web Sites is the property of Hook Products USA or its software suppliers and is protected by United States and international copyright laws. The content and software on the Web Sites may be used as a shopping and automotive information resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance, of the content on the Web Sites is strictly prohibited. You may not copy, download, reproduce, modify, publish, distribute, transmit, transfer or create derivative works from the content, nor any portion thereof, without first obtaining written permission from Hook Produtcs USA. Hook Products USA neither warrants nor represents that your use of the content and materials displayed on the Web Sites will not infringe rights of third parties.
 
Use of Site
Neither the Web Sites nor any portion of the Web Sites may be reproduced, duplicated, copied, sold, resold, or otherwise exploited for any commercial purpose that is not expressly permitted by Hook Products USA. Hook Products USA reserves the right to refuse service, terminate accounts, and/or cancel orders at its discretion, including, without limitation, if Hook Products USA believes that customer conduct violates applicable law or is harmful to the interests of Hook Products USA. Any framing of the contents of any of the Web Sites without the prior written permission of Hook Products USA is strictly prohibited.
 
Notices Regarding Software, Documents, and Services available on this Web Site
Hook Products USA and its suppliers make no representation about the suitability of the information contained in the documents, information, and related graphics published on this server for any purpose. All documents, information, and related graphics are provided “as is” without warranty of any kind. Hook Products USA and its suppliers hereby disclaim all warranties and conditions with regard to this information, including all implied warranties and conditions of merchantability, fitness for a particular purpose, title, and non-infringement. In no event shall Hook Products USA or suppliers be liable for any special, indirect, or consequential damages or any damages whatsoever resulting from loss of use, data or profits, whether in an action of contract, negligence, or other tortious action, arising out of or in connection with the use or performance of software, documents, provision of or failure to provide services, or information available from the Web Sites or the servers which host the Web Sites. If relevant applicable state law does not allow the limitation of liability as set forth above (so that this limitation of liability does not apply to you), then Hook Products USA’s aggregate liability under such circumstances for liabilities that otherwise would have been limited shall not exceed fifty dollars of the currency of the United States of America ($50.00 U.S.). The documents, information, and related graphics published on the Web Sites or the servers which host the Web Sites could include technical inaccuracies or typographical errors. Changes are periodically added to the information herein. Hook Products USA and its suppliers may make improvements or changes in the product(s) and/or service(s) described on the Web Sites at any time. Further, Hook Products USA assumes no responsibility and shall not be liable for any damages to, or resulting from any viruses that may infect, your computer equipment or other property on account of your access to, use of, or browsing in the Web Sites, or your downloading of any materials, data, text, images, video, or audio from the Web Sites.
 
Notices and Procedure for Making Claims of Copyright Infringement
Pursuant to Title 17, United States Code, Section 512(c)(2), notifications of claimed copyright infringement should be sent in care of Hook Products USA’s General Counsel at 23822 Valencia Blvd. Suite 304 Valencia, CA 91355. ALL INQUIRIES NOT RELEVANT TO THE PROCEDURE WILL NOT RECEIVE A RESPONSE.
 
Reviews, Feedback, and Comments
Hook Products USA may allow visitors to its site to post reviews, comments, and other content to the Web Sites. If you post reviews, comments, or other content on any of the Web sites or send feedback, questions, or comments to Hook Products USA, you grant Hook Products USA a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such reviews, comments, or other content throughout the world in any media. You also grant Hook Products USA and sublicensees the right to use the name you submit with any review, comment, or other content, if any, in connection with such review, comment, or other content. You represent and warrant that you own or otherwise control all of the rights to the reviews, comments, and other content that you post on this site and that use of your reviews, comments, or other content by Hook Products USA will not infringe upon or violate the rights of any third party.
 
Links to Third-Party Sites
Some links will let you leave the Web Sites. The linked sites are not under the control of Hook Products USA and Hook Products USA is not responsible for the contents of any linked site or any link contained in a linked site or any changes or updates to such sites. Hook Products USA is not responsible for webcasting or any other form of transmission received from any linked site. Hook Products USA is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Hook Products USA of the site.
 
Linking
Other sites may link to the Web Sites only on the terms and conditions of Hook Products USA’s linking policy which must be printed, signed, and returned. Deep linking is expressly prohibited. Notwithstanding the foregoing, terms and conditions for permitted linking shall include, without limitation, Hook Products USA’s right to demand that the link be removed, in its sole discretion. Merely because a link may exist on another third party site to any of the Web Sites, whether with or without Hook Products USA’s knowledge and/or consent, does not mean that Hook Products USA approves of, sponsors or is associated with the third-party site or its goods or services.
 
Framing
Hook Products USA expressly does not permit the framing, in whole or in part, of any content contained within the Web Sites.
 
Unsolicited Idea Submission Policy
Hook Products USA does not accept or consider unsolicited ideas, including ideas for new advertising campaigns, new promotions, new products or technologies, processes, materials, marketing plans or new product names. Please do not send any original creative artwork, samples, demos, or other works. The sole purpose of this policy is to avoid potential misunderstandings or disputes when Hook Products USA’s products or marketing strategies might seem similar to ideas submitted to Hook Products USA. Please do not send your unsolicited ideas to Hook Products USA or anyone at Hook Products USA. If, despite this request, you still send any of your ideas or concepts, Hook Products USA makes no assurances that your ideas and materials will be treated as confidential or proprietary.
 
Online Offers & Coupons
The terms and conditions of the offers and specials on the Sites may vary. Terms and conditions for individual offers and specials will be found (i) as part of the offer on the Site, (ii) in Hook Products USA advertising.
 
Trademarks
Hook Products USA graphics, logos, and service names referenced herein are either service marks or trademarks or registered trademarks or service marks which are owned by or licensed to Hook Products USA. These trademarks may not be used in connection with any product or service that is not Hook Products USA’s, in any manner that is likely to confuse customers, or in any manner that disparages or discredits Hook Products USA. All other trademarks not owned by Hook Products USA or its subsidiaries or affiliates and which appear on the Web Sites are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Hook Products USA. All other trademarks and service marks appearing on the Web Sites are the property of their respective owners.
 
Online Reviews
  • Users who have purchased products or received a gift purchased from Hook Products USA are encouraged to review them. In addition to the other guidelines described in these Terms and Conditions, your reviews should also adhere to the following four guidelines:
  • All submissions must be factual and accurate.
  • All submissions must relate specifically and solely to the product being reviewed.
  • All submissions must be intended to inform readers about specific products, not about services rendered by Hook Products USA or its employees or your opinion of Hook Products USA or its employees.
  • All reviews are subject to removal at Hook Products USA’s sole discretion. If you come across a review that you think is questionable, please let us know in writing – by sending an contacting us – please include the URL of the post. 
Proprietary Rights in Community Content; Limited License.
You grant Hook Products USA the right to publish and use any material that you post in the Community, for purposes of operating and monitoring the website. You agree to surrender all rights to content posting including but not limited to words, phrases, images, photos, thoughts, theories, diagrams, music, videos and any other materials either posted on or uploaded to our galleries or social media platforms. We are always developing new ideas and would not want to have any misunderstandings should the products, services or messaging we use seem similar to that of any unsolicited submission that you might post. Therefore, to avoid any misunderstanding, please do not post ideas that you are not comfortable sharing or having Hook Products USA use. You agree that any information you send to Hook Products USA is non-confidential.

All content including information, videos, music, graphics, and other material is protected by copyright, trademark, patent, or other rights. Except as expressly authorized or licensed, you may not copy, reproduce, modify, augment, remove, delete, transfer, sell, lease, rent, or create derivative works from any of the content in the Community. All Hook Products USA employees engaging with users surrender the rights to content of their post to Hook Products USA. Employees must maintain the confidentiality of intellectual property that belongs to Hook Products USA. Intellectual property includes, but is not limited to, identifiable names, trademarks, logos, patents, trade secrets, images, graphics, and other copyrighted materials of Hook Products USA or any of its subsidiaries. Hook Products USA’s proprietary information and competitive knowledge is confidential. It is limited for use within Hook Products USA unless specifically authorized for release and disclosure elsewhere.
 
Disclaimer of Warranties and Limitation of Liability
The use of HookProductsUSA.com message boards, social media platforms, account profiles, blogs and photo galleries is at your own risk. Hook Products USA, Inc. is not responsible for the content and conduct you may encounter. We reserve the right to remove any material from the site at any time. We also reserve the right, if you violate any of these rules, to remove you or to inform your Internet service provider at our discretion.

While the administrators and moderators will attempt to remove or edit any generally objectionable material as quickly as possible, it is impossible to review every message. Therefore, you acknowledge that all posts made express the views and opinions of the author and not the administrators, moderators, or webmaster (except for posts by these individuals) and hence will not be liable. Hook Products USA retains the sole discretion to delete or edit any and all posts it deems necessary without providing notification to the author.

All content on Web Sites owned or controlled by Hook Products USA is the copyrighted property of Hook Products USA and is protected as such. None of the material may be reproduced without our written permission, with the exception of downloading or printing a single copy for you for offline viewing. This copyright extends from original Hook Products USA material, to the raw compilations of posts in our folders, to any edited and filtered compilations of posts that we may sell and distribute.

Users like you are providing most of the material. Such third-party content is the sole responsibility of the person originating the material. Hook Products USA does not control and is not responsible for this third-party material. Hook Products USA does not warrant or guarantee the accuracy, reliability, completeness, usefulness, non-infringement on intellectual property rights, or quality of any material that appears, regardless of who originates that material. You expressly understand and agree that you bear all risks associated with using or relying on the material. Hook Products USA will not be liable or responsible in any way for any content in the Community, including, but not limited to, any errors or omissions in the material, or for any losses or damage of any kind incurred as a result of the use of or reliance on any material. This disclaimer and limitation of liability is in addition to the disclaimers and limitations contained in the applicable Rules and Regulations that apply to the use of the Web Sites.
 
Our Address:
Hook Products USA, Inc. 
23822 Valencia Blvd.
Suite 304
Valencia CA 91355

Any rights not expressly granted herein are reserved.

Contact us with any questions or problems, as appropriate.

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