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FAQ

Frequently Asked Questions...

Your order is shipped via UPS Ground within one business day of your purchase and generally takes 5-7 business days for delivery.

In other words, if you place an order Monday through Friday, your order will be shipped out that day if placed before 2:00 P.M. If it’s placed after that time, it will be shipped promptly the next morning – with the exception of orders placed after 2:00 P.M. Fridays and national holidays.

If you place your order on Friday after 2:00 P.M., or on Saturday or Sunday, your order will be shipped on Monday.

For those shipping to Canada, please know it could take 2 weeks until you receive your order.

We designed our Towkz to fit most ½-Ton 4X4 Trucks. We do plan to expand the product line to fit additional truck models. The timing will be based on demand. If you subscribe to our new newsletter, you’ll be the first to know about new product offerings. The newsletter form is located in the footer of every page on our website, 

If you subscribe to our newsletter, we promise not to abuse the privilege or sell your information to a third party.

We do not recommend our product on trucks with existing red hooks as some of the red will show through.

Yes, our Towkz made for Ford trucks will fit some four-wheel drive Expeditions, Tahoes, Broncos, as well as others with factory tow hooks in selected years. 

Please check our Compatibility/Fitment Page before purchasing.

No, not at this time. We plan to expand our color selection based on demand and timing. 

We love it when customers send us pictures of their trucks rockin’ our Towkz.  To be added to the Hook Products Gallery Page, please email your pictures to:  [email protected] 

We promise to hide your license plate before we post your truck on our website.

Yes. We always recommend checking our Compatibility/Fitment Page to ensure correct fitment.

Unfortunately, they do not.  Our patented channel design that allows for easy installation is located on the bottom of the Towkz.  With the vertical hook, the channel system is exposed and the hook is not completely covered.

They install in seconds. Please see our Installation Guide under our menu.

If you wash your truck through an automatic brush car wash, we recommend removing your Towkz prior to entry.  We tested our Towkz with a power washer with good results, however, we have had a few customer comments that they have had issues through an automatic brush wash.

We chose Amber (orange) to match the blinker and running lights on the front of your truck. This allows truck owners the option to match no matter the color of their truck.

Our Towkz are made with a high-quality silicone rubber with UV protection that resists fading. We have tested our product in the hot California desert sun and have had great success!

Most items can be returned within 30 days and will be refunded in the original form of payment with proof of purchase. Please note that returned items must be in new condition with the original packaging.

To start the return process and for further assistance, please get in touch with our Customer Care Team. We will send you instructions on how to return your product.

You can also review the Hook Products USA full Return & Refunds Policy under Terms & Conditions.

 

 

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